NUVANIS — TERMS & CONDITIONS

Welcome to NUVANIS. These Terms & Conditions govern your use of our website, www.nuvanis.in, and purchases made through our online store.

By accessing our website or placing an order, you acknowledge these Terms & Conditions, subject to applicable Indian consumer protection laws.

1. WEBSITE USE

By using our website, you confirm that you are legally capable of entering into a binding agreement.

You agree not to misuse our website, engage in fraudulent activities, interfere with its security, or copy our content without authorisation.

NUVANIS may restrict access where these Terms are violated, subject to applicable law.

2. PRODUCT INFORMATION

We make reasonable efforts to display accurate product descriptions, images, prices, colours, and size information.

• Minor colour differences may occur due to photography, lighting, and screen settings.

• Print placement, stitching, and pattern variations may occur during manufacturing.

• A measurement tolerance of approximately ±0.5 inch may apply.

These normal variations do not necessarily constitute a defect. However, products must remain consistent with their advertised descriptions and applicable quality standards.

Customers should review product descriptions and size charts before ordering.

3. PRICING & PAYMENTS

All prices are displayed in Indian Rupees (INR).

Available payment options may include prepaid payments, UPI, supported payment gateways, and Cash on Delivery (COD).

Prices, discounts, and promotional offers may change without prior notice, subject to applicable law.

In the event of a genuine pricing or technical error, NUVANIS may contact the customer or cancel the affected order and refund applicable payments.

Any additional charges will be disclosed before order confirmation.

4. ORDER CONFIRMATION & CANCELLATION

• Orders cannot ordinarily be cancelled once successfully placed and confirmed.

• Shipped orders cannot ordinarily be cancelled through our standard cancellation process.

• NUVANIS may cancel an order due to stock unavailability, payment failure, incorrect information, suspected fraud, or delivery serviceability issues.

• If NUVANIS cancels a prepaid order, the applicable payment will be refunded.

Cancellation restrictions do not affect rights available under applicable consumer protection laws.

5. SHIPPING & DELIVERY

We aim to process and deliver orders within the estimated timelines displayed on our website.

Delivery timelines may vary depending on location, courier operations, holidays, weather, or unforeseen circumstances.

Customers must provide accurate shipping addresses, PIN codes, and contact information.

Where delivery is delayed, lost, or unsuccessful, NUVANIS will provide appropriate assistance and remedies in accordance with applicable law.

6. RETURN, EXCHANGE & REFUND POLICY

NUVANIS follows an Exchange-Only Policy for ordinary customer-requested returns.

• No discretionary refunds for change of mind, incorrect size selection, or personal preferences.

• Size exchanges must be requested within 2 days from the date of delivery.

• Only one ordinary size exchange is permitted per eligible product.

• Products must be unused, unworn, unwashed, and have original tags attached.

• Exchanges are subject to stock availability, verification, and quality checks.

Exchange Shipping

• Customer to NUVANIS: Customer-paid self-shipping.

• NUVANIS to Customer: FREE replacement delivery.

• Exchange Processing Fee: FREE.

• Reverse Pickup: Not available for ordinary size exchanges.

Customers must obtain approval before shipping any product.

Mandatory Unboxing Video

Customers must record a clear, continuous, and unedited unboxing video showing the sealed package, shipping label, opening process, and products received.

The video is compulsory under our standard exchange and replacement procedure.

Claims involving defective, damaged, incorrect, or missing products will also be reviewed using other available evidence where necessary, in accordance with applicable consumer protection laws.

Damaged, Defective or Incorrect Products

Customers should report damaged, defective, incorrect, or incomplete orders as soon as possible, preferably within 2 days from the date of delivery.

NUVANIS will prioritise providing the correct product or an appropriate replacement.

If the original product is unavailable, an alternative product may be offered with the customer's approval.

If a suitable replacement cannot be provided, an eligible refund will be processed. Refunds or other remedies will also be provided wherever required by law.

For complete details, please refer to our separate Return, Exchange & Refund Policy.

7. PARTIAL COD & RETURN TO ORIGIN (RTO)

Partial COD advance payments are generally non-refundable when an order is returned to origin due to customer-attributable reasons, including delivery refusal, incorrect address information, or failure to accept delivery after reasonable attempts.

Any retained amount will be limited to applicable, disclosed, reasonable charges and subject to applicable law.

If non-delivery or RTO results from seller or courier failure not attributable to the customer, NUVANIS will provide an appropriate resolution, including a refund where legally required.

8. OFFERS & PROMOTIONS

NUVANIS may offer promotional discounts, festival sales, combo deals, B1G1, B2G1, or other special offers.

• Offers may be limited to selected products or periods.

• Promotional products are subject to stock availability.

• Multiple offers cannot be combined unless expressly permitted.

• Promotional purchases are not eligible for discretionary returns or refunds.

• Eligible size exchanges remain subject to our exchange policy.

Statutory consumer rights remain unaffected.

9. INTELLECTUAL PROPERTY

All original content on our website, including the NUVANIS name, logo, product photographs, graphics, text, videos, and website designs, is owned by or lawfully licensed to NUVANIS.

Unauthorised copying, reproduction, distribution, or commercial use is prohibited.

10. CUSTOMER ACCOUNTS & SECURITY

Customers are responsible for providing accurate account and order information.

Account passwords, OTPs, and other authentication details must be kept confidential.

Please contact us promptly if you suspect unauthorised account activity.

11. THIRD-PARTY SERVICES

Our website may use third-party payment gateways, courier partners, analytics services, advertising platforms, and technology providers.

These services may have their own terms and privacy policies.

NUVANIS remains responsible for its obligations under applicable consumer protection laws.

12. PRIVACY & DATA PROTECTION

Customer information is handled in accordance with our separate Privacy Policy and applicable Indian data protection laws.

Please review our Privacy Policy to understand how personal information is collected, used, shared, stored, and protected.

13. LIMITATION OF LIABILITY

NUVANIS makes reasonable efforts to maintain accurate website information and reliable services.

To the extent permitted by law, we are not responsible for losses arising solely from circumstances beyond our reasonable control.

Nothing in these Terms excludes liability or consumer remedies that cannot legally be excluded.

14. CUSTOMER SUPPORT & GRIEVANCE REDRESSAL

WhatsApp is our designated channel for standard exchange, replacement, and refund requests.

WhatsApp: +91 63549 06090

Support Hours: 10:00 AM – 5:00 PM

For statutory consumer grievances or unresolved complaints:

Grievance Officer: Vishal
Email: support@nuvanis.in
Contact: +91 63549 06090

We will acknowledge consumer grievances within 48 hours of receipt and aim to resolve them within one month, in accordance with applicable e-commerce regulations.

15. CHANGES TO THESE TERMS

NUVANIS may update these Terms & Conditions to reflect changes in business operations, policies, services, or legal requirements.

Updated Terms will be published on our website with a revised date.

Changes will apply in accordance with applicable law and will not retrospectively remove existing statutory consumer rights.

16. GOVERNING LAW

These Terms & Conditions are governed by applicable laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

Disputes will be handled by competent courts or consumer authorities in accordance with applicable law.

17. BUSINESS & CONTACT INFORMATION

NUVANIS

Website: www.nuvanis.in
WhatsApp: +91 63549 06090
Email: support@nuvanis.in
Support Hours: 10:00 AM – 5:00 PM

Business Address:

17-18, Second Floor, Aastha House,
Krishna Park Industrial,
Canal Road to Saniya Road,
Saniya Hemad, Surat – 395006,
Gujarat, India.

By placing an order with NUVANIS, customers acknowledge these Terms & Conditions, subject to their rights under applicable Indian law.