Privacy policy

NUVANIS — PRIVACY POLICY

At NUVANIS, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, store, and protect your information when you visit www.nuvanis.in, place an order, or interact with our services.

1. INFORMATION WE COLLECT

Depending on how you use our website, we may collect:

  • Personal Details: Name, mobile number, email address, and billing or shipping address.

  • Order Information: Products purchased, order history, delivery details, and transaction records.

  • Payment Information: Payment method, transaction status, and refund-related details where required.

  • Technical Information: IP address, browser, device information, cookies, and website activity.

  • Customer Support Information: Messages, complaints, exchange requests, and information voluntarily shared with us.

Payments are processed through third-party payment providers. NUVANIS does not ordinarily receive or store complete card credentials or UPI authentication details.

2. HOW WE USE YOUR INFORMATION

We use personal information for legitimate business purposes, including:

  • Processing, confirming, and delivering orders.

  • Managing payments, exchanges, and eligible refunds.

  • Providing customer support and order updates.

  • Preventing fraud and protecting website security.

  • Improving our products, services, and shopping experience.

  • Understanding website performance and advertising effectiveness.

  • Sending promotional communications where permitted by law.

  • Meeting applicable legal and regulatory obligations.

We aim to collect only the information reasonably necessary for these purposes.

3. CONSENT & YOUR CHOICES

Where required by applicable law, we obtain consent before processing personal information for specified purposes.

You may withdraw applicable consent or opt out of eligible marketing communications by contacting us or using available unsubscribe options.

Withdrawing consent may affect services that depend on that information. It does not invalidate earlier lawful processing or prevent retention required by law.

Where a separate privacy or consent notice is legally required, NUVANIS will provide it through the appropriate website or communication channel.

4. ORDERS & PAYMENTS

When you place an order, we collect the information necessary to process payment, fulfil the purchase, and arrange delivery.

Payments may be handled by third-party payment gateways, banks, UPI providers, and other authorised payment services.

These providers process payment information according to their applicable terms and privacy policies.

5. SHARING YOUR INFORMATION

We do not sell customer personal information as part of our ordinary business operations.

We may share necessary information with trusted service providers, including:

  • E-commerce and website service providers.

  • Payment gateways and banks.

  • Courier and delivery partners.

  • Customer support providers.

  • Analytics and advertising platforms.

  • Technology and security providers.

  • Government or regulatory authorities where legally required.

Information is shared only for relevant business purposes, subject to applicable legal requirements.

6. COOKIES & WEBSITE TRACKING

Our website may use cookies, pixels, and similar technologies to:

  • Maintain shopping carts and website functionality.

  • Remember preferences.

  • Analyse website traffic and performance.

  • Improve shopping experiences.

  • Measure advertising effectiveness.

  • Display relevant advertisements where permitted.

We may use services such as Google Analytics and Meta advertising tools, depending on the integrations enabled on our website.

You can manage certain tracking preferences through your browser, device settings, or available website consent controls.

Where legally required, non-essential tracking will be subject to appropriate consent choices.

7. MARKETING COMMUNICATIONS

NUVANIS may send information about new collections, offers, discounts, and promotions through email, SMS, WhatsApp, or other permitted channels.

Marketing communications will be sent only where permitted by applicable law and subject to required consent or preferences.

You may opt out of eligible promotional communications at any time.

Order confirmations, delivery updates, payment notifications, and important customer-service messages may continue where necessary.

8. DATA SECURITY

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, misuse, alteration, or loss.

Access to personal information is limited to authorised personnel and service providers where reasonably necessary.

Although we take security seriously, no online system can guarantee absolute security.

Customers should keep passwords, OTPs, and other account credentials confidential.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for legitimate purposes or as required by applicable law.

Information may be retained for:

  • Order fulfilment and customer support.

  • Payment, refund, and exchange records.

  • Tax and accounting obligations.

  • Fraud prevention and security.

  • Legal compliance and dispute resolution.

When information is no longer required, we will take appropriate steps to delete, anonymise, or securely dispose of it, subject to applicable requirements.

10. YOUR PRIVACY RIGHTS

Subject to applicable law and the commencement of relevant legal provisions, you may have rights to:

  • Request information about your personal data.

  • Request correction or updating of inaccurate information.

  • Request deletion of eligible personal information.

  • Withdraw consent where processing relies on consent.

  • Raise a privacy-related complaint.

  • Exercise other rights available under applicable data protection laws.

We may request reasonable identity verification before processing privacy-related requests.

Certain information may need to be retained for legal, accounting, security, or dispute-resolution purposes.

11. CHILDREN'S PRIVACY

NUVANIS is a general fashion retailer and does not specifically target children through its website.

We do not knowingly seek children's personal information for behavioural monitoring or targeted advertising.

Where applicable law requires parental or guardian consent for processing children's personal information, we will follow those requirements.

Parents or guardians may contact us regarding privacy concerns involving a child.

12. THIRD-PARTY SERVICES

Our website may contain links to or integrations with third-party services, including payment providers, courier partners, and social media platforms.

Independent third parties may have their own privacy policies and data-handling practices.

We encourage customers to review those policies before providing personal information.

13. INTERNATIONAL DATA PROCESSING

Some of our website, payment, hosting, analytics, advertising, or technology service providers may process information outside India.

Where international processing or transfers occur, NUVANIS will comply with applicable Indian data protection requirements and restrictions.

14. DATA BREACHES

If we become aware of a personal data breach, we will take appropriate steps to investigate, contain, and address the incident.

Where required by applicable law, we will notify affected individuals and relevant authorities within the prescribed requirements and timelines.

15. PRIVACY REQUESTS & GRIEVANCES

For privacy-related questions, data requests, or complaints, customers may contact:

Privacy & Grievance Contact: Vishal
Email: support@nuvanis.in
WhatsApp: +91 63549 06090

Customer Support Hours: 10:00 AM – 5:00 PM

WhatsApp is our preferred channel for general customer support. Privacy-related requests and statutory grievances may also be submitted by email.

We will review and respond to requests and grievances in accordance with applicable law.

16. CHANGES TO THIS POLICY

NUVANIS may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations.

Updated versions will be published on this page with a revised effective date.

We encourage customers to review this policy periodically.

17. APPLICABLE LAW

This Privacy Policy is governed by applicable laws of India, including the Information Technology Act, 2000, applicable rules, and provisions of the Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 as they come into force.

Nothing in this policy limits privacy or consumer rights that cannot lawfully be restricted.

18. CONTACT NUVANIS

NUVANIS

Website: www.nuvanis.in
WhatsApp: +91 63549 06090
Email: support@nuvanis.in
Support Hours: 10:00 AM – 5:00 PM

Business Address:

17-18, Second Floor, Aastha House,
Krishna Park Industrial,
Canal Road to Saniya Road,
Saniya Hemad, Surat – 395006,
Gujarat, India.